Question about a wallet or order.
[email protected]Order changes, address corrections, missing packages, color exchanges, return shipping labels. Include your order number if you have one.
Something has gone wrong with my wallet.
[email protected]Stitching failure, leather delamination, RFID-shielding issues. Photo + order number lets us turn the claim around faster.
Question about engraving — font, placement, edits.
[email protected]For changes to engraving text on an order that hasn't been engraved yet. We email a preview within 24 hours if anything looks ambiguous — reply to confirm and we engrave.
Press, editorial, samples.
[email protected]Publication, deadline, the angle you're working on. We can turn around a quote within 48 hours and high-resolution images same-day.
Independent shop interested in carrying the wallet.
[email protected]We work with a very small number of independent menswear and leather-goods stores. Send the store name, city, and what else you carry — we'll respond.
Question about your data, or a deletion request.
[email protected]Email the address you used at checkout; we'll handle the request and confirm in writing within 30 days. See Privacy Policy for the full process.
The workshop
Hawkside Goods, LLC
224 Savannah Road
Lewes, DE 19958
United States
Open by appointment
Wed–Fri 10am – 5pm
Saturday 11am – 4pm
Sun–Tue Closed
If you'd like to visit, email [email protected] a few days in advance.
A note on phone calls: we don't run a customer service phone line. Email gives a written record of every conversation, which makes warranty claims and order tracing dramatically easier on both ends. Your message goes to the front of an actual person's inbox, not a hold loop.